Data We Collect
A clear list of every category of personal information ji16 collects, why each category is needed, and at what point during your use of the platform it is gathered.
Data Privacy & Protection
ji16 Privacy Policy – How We Handle Your Personal Data
At ji16, we take your personal data seriously. This Privacy Policy explains clearly what information we collect when you use the ji16 platform, how we use it, who we share it with, and what rights you have as a Filipino player over your own data.
Our approach to your privacy
What This Privacy Policy Covers
This page breaks down every aspect of how ji16 manages your personal data — from what we collect at registration to how long we keep it and when we delete it.
How We Use Your Data
The specific purposes for which ji16 processes your personal information — from verifying your identity and processing GCash payments to providing responsible gaming tools.
When Data Is Shared
The limited and specific circumstances under which ji16 shares your data with third parties — payment processors, regulatory bodies, and service providers bound by confidentiality.
How We Protect It
The technical and organisational security measures ji16 uses to protect your data from unauthorised access, loss, or misuse — including encryption and access controls.
Your Rights as a Player
Your data rights under Philippine privacy law — including the right to access, correct, and request deletion of personal data ji16 holds about you.
Data Retention
How long ji16 retains different categories of personal data, the reasons retention periods differ by data type, and what triggers the secure deletion of your records.
Your data belongs to you. This Privacy Policy is written to be readable, not to bury important information in legal language. If anything here is unclear, contact ji16 support at the email address in the footer. We're happy to explain how your data is handled.
1. Introduction
This Privacy Policy applies to all personal data collected by ji16 in connection with the ji16.best platform, including all games, betting markets, account services, customer support interactions, and payment processing. By registering an account and using the ji16 platform, you acknowledge that you have read and understood this Privacy Policy.
ji16 operates as an online gaming platform for adult Filipino players. Our platform collects personal data because it is necessary to operate a licensed gaming service — account creation, identity verification, financial transactions, and regulatory compliance each require specific categories of personal information. We do not collect data for its own sake. Every category of data described in this policy serves a specific and defined purpose.
This policy is aligned with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations. Filipino players have specific rights over their personal data under this law, which are described in Section 9 of this policy.
Data controller: ji16 (operating at ji16.best) is the data controller for all personal data collected through the platform. Questions about data handling can be directed to support@ji16.best.
2. Personal Data ji16 Collects
ji16 collects personal data across several categories depending on how you interact with the platform. The table below provides a clear overview of what is collected and why.
| Data Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Account registration and age/identity verification |
| Contact Data | Mobile number, email address | Account communications, support, and security alerts |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Deposit and withdrawal processing in PHP |
| Usage Data | Games played, bets placed, session duration, platform features accessed | Platform improvement and responsible gaming monitoring |
| Device & Technical Data | IP address, browser type, device model, operating system | Security monitoring, fraud detection, and technical support |
| Communications Data | Support chat logs, email correspondence, in-platform messages | Customer service records and dispute resolution |
| Verification Documents | Copies of government-issued ID, selfies for liveness checks | Age verification and identity confirmation before withdrawals |
Data You Provide Directly
Most personal data ji16 holds is provided directly by you — during registration, when completing identity verification, when contacting support, or when setting up payment methods. This is the largest and most sensitive category of data we process.
Data Collected Automatically
When you use the ji16 platform, certain technical data is collected automatically. This includes your device's IP address, the browser you are using, and information about how you navigate the platform. This data is used for security monitoring and to improve the platform experience. It is not used to build marketing profiles for resale to third parties.
3. How ji16 Uses Your Personal Data
ji16 processes your personal data only for defined purposes. We do not use your data in ways that are inconsistent with what is described in this policy. The following are the primary purposes for which your data is used at ji16.
Account Management
Your identity and contact data are used to create and maintain your ji16 account, verify that you meet eligibility requirements, and ensure your account settings reflect your preferences. This includes age verification, which is a legal requirement for all registered players.
Payment Processing
Financial data — including your GCash number, Maya account, or bank details — is used exclusively to process deposits and withdrawals in Philippine pesos. ji16 shares the minimum necessary financial data with payment processors to complete transactions. We do not store full card numbers on our own servers.
Responsible Gaming and Compliance
Usage data, including session lengths, betting volumes, and deposit frequency, is monitored by ji16's responsible gaming systems. This monitoring is used to identify patterns that may indicate problem gambling and to trigger appropriate interventions — such as prompts to review spending limits or direct outreach from the support team. This processing is in the interest of player welfare and is required under our operating obligations.
Security and Fraud Prevention
Device data, IP addresses, and login patterns are analysed to detect and prevent unauthorised account access, fraudulent activity, and attempts to operate multiple accounts. Security processing happens in the background and does not affect the experience of players using ji16 in good faith.
Customer Support
Communications data from support interactions is retained to maintain a record of reported issues, dispute resolutions, and account changes. This record helps ji16 provide consistent service and resolve disputes accurately.
4. Legal Basis for Processing
Under the Philippine Data Privacy Act, ji16 processes your personal data on the following legal bases depending on the purpose of processing.
- Contractual necessity: Processing required to fulfil the service agreement between you and ji16 — including account creation, payment processing, and game access.
- Legal obligation: Processing required to comply with Philippine gaming regulations, anti-money laundering requirements, and age verification obligations imposed by law.
- Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming analysis — balanced against player privacy rights.
- Consent: Processing for marketing communications, where applicable. Consent is requested separately and can be withdrawn at any time without affecting your ji16 account.
5. When ji16 Shares Your Data
ji16 does not sell personal data to third parties. Your data is shared only in the limited and specific circumstances described below.
Payment Processors
To process deposits and withdrawals, ji16 shares the minimum required financial data with Philippine payment processors including GCash, Maya, GrabPay, Coins.ph, and banking partners. These processors operate under their own privacy policies and are bound by contractual data protection obligations with ji16.
Identity Verification Providers
For identity verification — required before processing withdrawals — ji16 may use third-party verification services. These providers receive the data necessary to complete the verification check (such as ID document images and date of birth) and are bound by confidentiality agreements.
Regulatory and Legal Obligations
ji16 will disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law. This includes disclosures required under anti-money laundering regulations and gaming compliance frameworks. ji16 will not disclose more data than the legal obligation requires.
Platform Service Providers
Certain technical services that support the ji16 platform — such as cloud infrastructure, analytics tools, and customer support software — are provided by third-party vendors. These vendors process data strictly on ji16's instructions and under data processing agreements. They are not permitted to use ji16 player data for their own purposes.
No data sales, ever: ji16 has never sold player data to marketing companies, data brokers, or any unrelated third party. We have no intention of doing so. Data sharing is strictly limited to what is necessary to operate the platform and comply with Philippine law.
6. Cookies and Tracking
The ji16 platform uses cookies and similar technologies to maintain session state, remember login status, and analyse how the platform is being used. Cookies are small data files stored by your browser on your device.
Essential Cookies
Some cookies are strictly necessary for the ji16 platform to function. These include session cookies that keep you logged in during a gaming session and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
Analytics Cookies
ji16 uses analytics cookies to understand how players navigate the platform — which pages are visited most, where sessions end, and how game interfaces are used. This data is used in aggregate form to improve the platform experience. Analytics data does not identify individual players when used for improvement purposes.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the ji16 platform, but may affect certain personalisation features.
7. How Long ji16 Keeps Your Data
ji16 retains personal data only for as long as it is needed for the purpose it was collected, or as required by Philippine law and regulatory obligations. Retention periods vary by data type.
- Account and identity data: Retained for the duration of your ji16 account and for a minimum of five years after account closure, as required by gaming and anti-money laundering regulations.
- Transaction records: Retained for a minimum of five years from the date of the transaction in accordance with Philippine financial record-keeping requirements.
- Support communications: Retained for up to three years after a support case is closed to support dispute resolution and quality review.
- Usage and analytics data: Aggregated analytics data is retained indefinitely in anonymised form. Individual usage logs are retained for up to 18 months.
- Verification documents: Retained for the period required by applicable regulations — typically five years after account closure.
When retention periods expire, ji16 securely deletes or anonymises the relevant data. You may request early deletion of certain data categories — see Section 9 for the process.
8. How ji16 Protects Your Data
ji16 uses a combination of technical and organisational security measures to protect personal data from unauthorised access, accidental loss, and misuse. No system is entirely immune to risk, but ji16 takes the following concrete steps to minimise exposure.
- Data in transit is protected using TLS encryption — the same standard used by banks and major payment platforms
- Stored data is encrypted at the database level, meaning raw data files cannot be read if accessed without authorisation
- Access to player personal data is restricted to ji16 staff who have a specific operational need and are bound by confidentiality obligations
- Account login systems include brute-force protection and can be configured with two-factor authentication by the player
- Security events — including failed login attempts and unusual access patterns — are logged and reviewed by the ji16 security team
- Third-party vendors with access to ji16 data undergo security assessments before onboarding
Data breach response: In the event of a data breach affecting Filipino players' personal information, ji16 will notify affected players and the National Privacy Commission as required under the Philippine Data Privacy Act. Notification will occur within the timeframes specified by law.
9. Your Data Rights as a Filipino Player
Under the Philippine Data Privacy Act of 2012, you have specific rights over the personal data ji16 holds about you. These rights apply regardless of when you registered and are not conditional on your account being active.
Right to Access
Request a copy of the personal data ji16 holds about you, along with information about how it is being used.
Right to Correct
Request correction of inaccurate or incomplete personal data. Update contact details and name information through account settings or support.
Right to Erasure
Request deletion of personal data where it is no longer needed for the purpose it was collected, subject to legal retention requirements.
Right to Object
Object to specific processing activities — particularly marketing communications. This right can be exercised at any time without affecting your account.
Right to Portability
Request your personal data in a structured, machine-readable format where technically feasible, so it can be transferred to another service.
Right to Complain
Lodge a complaint with the Philippine National Privacy Commission if you believe ji16 has handled your personal data unlawfully.
To exercise any of the rights above, email support@ji16.best with the subject line "Data Privacy Request" and include your registered email address and a description of your request. ji16 will respond within 15 business days. Identity verification may be required before fulfilling a request to ensure data is not disclosed to the wrong person.
10. Protection of Minors
The ji16 platform is strictly for adults aged 21 and above. ji16 does not knowingly collect or process personal data from individuals under 21 years of age. If we become aware that a minor has registered or accessed a ji16 account, we will take immediate steps to close the account and delete the associated personal data.
If you believe a person under 21 has accessed the ji16 platform — whether through their own account or through access to an adult's account — please contact support@ji16.best immediately with relevant details. We treat these reports seriously and respond promptly.
Parental responsibility: If ji16 is accessed on a shared device, adults using the platform are responsible for preventing access by minors. Logging out after each session and enabling device-level screen time controls are practical steps that ji16 recommends to all players using shared devices.
11. Updates to This Privacy Policy
ji16 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in Philippine privacy law, or improvements in our data handling practices. The date at the top of this page reflects the most recent revision.
For material changes — changes that significantly affect how your data is processed or your rights as a player — ji16 will notify registered players via their registered email address or through an in-platform notification before the change takes effect. Continued use of the ji16 platform after a notified update constitutes acceptance of the revised policy.
If you have concerns about a proposed change to this Privacy Policy, contact support@ji16.best before the change's effective date. You may also close your ji16 account — the process is described in the Terms and Conditions.
12. Contact ji16 About Your Data
For any privacy-related questions, data access requests, or concerns about how ji16 processes your personal information, get in touch with the ji16 data team at:
Email: support@ji16.best
Subject line for data requests: "Data Privacy Request"
Platform: ji16.best
Response time: Within 15 business days for all data privacy requests.
For information about the rules governing your ji16 account and platform use, visit the Terms and Conditions. For responsible gaming tools and support resources available in the Philippines, visit the Responsible Gaming page.
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